Your #FaceFlips order will be sent out within 3 working days from the UK. 

Shipping from UK -

UK : £3.95 - 2-3 working days
Europe : £7.95 - up to 7 days
USA : £7.95 - up to 10 days
Worldwide : £7.95 - up to 10 days

** If the customer order goods from outside the UK then you may be subject to import duties and taxes that are levied once the goods reach their destination. The customer is responsible for the payment of any such said taxes and duties. 

Shipping

You will receive a confirmation email informing you that your item/s have been shipped. Please check your spam if this hasn't arrived.

Please allow allocated delivery time as selected at checkout on receipt of the confirmation email for your item to arrive. 

For items made to order delivery times will vary and unless otherwise stated these items are non-refundable.

If you have a question regarding delivery of your purchase, refunds, exchange then please contact This email address is being protected from spambots. You need JavaScript enabled to view it.

Returns

If you wish to discuss or exchange a refund of any item please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it..

You may return any item, except those which are non-refundable, within 28 days of receiving the item. Receipt shall be deemed to be 3-7 working days following dispatch of the item depending on your location / shipping times.

Any item returned within this time limit will be eligible for a full refund or exchange to the same value as the returned item so long as the following conditions have been satisfied:

  • the item is in the same condition as it was when it was dispatched by the face-flips.com
  • item remains unworn or any other item remains unused
  • the packaging of the item must be in a reasonable condition

Where you make contact to return an item within the above timescale you are responsible for payment of delivery charges

The following products are the non-refundable items referred to above:

  • Personalised items specially made for you with your choice of name, fabric or any other customised aspect.
  • Made to order items, unless otherwise stated. 

We accept 3x Currencies :

British Pound (GBP)
Euro (EUR)
US Dollars (USD)